I Can’t Access The Designer.
You MUST complete all three (3) steps of the order and registration process before you can access the designer. If you have only completed Step 1, and did not complete all the steps, you will be prompted to complete your order next time you log in.
For example, let’s say you completed step 1 and entered all your information (name, address, email, password) but then the browser timed out, or you had to leave in the middle of the process. When you come back to Logo Design Studio Pro Online you will be prompted to login (enter your username and password from step 1.) However, since you have not yet completed step 2 (credit card and transaction) you will not have access to the designer. Once you complete step 2, you will have full access.
How Do I Verify My Order?
Once you complete the registration and order process, you will receive an order confirmation email with your details. This is your record to verify your purchase. We will also have verification of your order to allow or deny you access to the designer. If you don’t see this email in your inbox, please check your spam folder.
I Did Not Receive My Order Confirmation Email
Please check your spam or junk email folder for the order confirmation email. They will usually end up there.
What Does 30 Days Actually Mean?
You will have access for 30 consecutive days.
How can I learn more how to use Logo Design Studio Pro Online?
Please, go to Menu and select the option Manual
Can I use this designer on my phone?
The Logo Design Studio Pro Online was designed to be used in a computer with large screen because of the amount of functionalities, graphics, and the space to actually have a good experience while customizing or creating your logo.
What web browsers do you recommend to use to get the best experience?
We recommend the use of Chrome, Safari, and Firefox.
Why my designer takes a while to load?
The designer takes some time to load due the amount of graphics, and fonts we provide for you.
How do I cancel my subscription?
If you passed the 90 days minimum period of the subscription, you can request a cancellation of your subscription going to Contact Us and sending us a message with your intent. Please, make sure to provide the email you use in your account.
If you purchased the 30 days pass, you will not be charged again after the 30 days period is over unless you purchase the subscription.